Gift Mart is a leading national wholesale and retail company specializing in the design and manufacture of luxury gifts with a contemporary Arabic flair. The company operates its own factories in Saudi Arabia, Lebanon, and China, and maintains direct-sale outlets in Riyadh, Al Khobar, and Beirut, alongside e-commerce stores serving thousands of customers each month. Gift Mart is renowned for its ability to customize gifts to order with exacting attention to quality and detail, making it the partner of choice for major corporations, official institutions, and private individuals alike.
- Fragmented systems caused operational delays and reduced efficiency.
- Difficulty in tracking and managing customized orders across various departments, such as sales requests or customer orders.
- Inventory chaos resulted from unlinked e-stores, POS terminals, and warehouses.
- Complex, slow commission processes span multiple staff levels and customer types.
- No reliable permissions framework, allowing unauthorized data access.
- Multiple external platforms (government portals, logistics, payments, communications) with no central integration.
- Scattered document storage with no unified management or alerting system.
- Underutilized field-purchase data from fairs and exhibitions, hampering informed buying decisions.
- Migrated and consolidated five systems into a single Odoo instance, eliminating silos and centralizing management.
- Multi-approval workflows tailored to the company’s structure.
- Special Aramco scenario: automatic sales-order creation and employee data import for bespoke gift distribution.
- Custom stores front-ends built within Odoo.
- Automatic synchronization with inventory, accounting, and POS.
- Promotional campaigns, loyalty programs, and points collection.
- Supports wholesale, POS, and customer-service commissions.
- Direct and leadership commissions for team leads and managers
- Commission rates adjusted by client type and performance.
- Detailed user-role framework ensuring staff see and edit only the modules and documents pertinent to their roles.
- Government: Zakat, Tax & Customs Authority
- Logistics: Aramex, DHL
- Payments: Visa, MasterCard, Mada, Apple Pay, STC Pay, Tappy
- Social & Messaging: Facebook, Instagram, YouTube, LinkedIn, Twitter, WhatsApp
- Biometric Devices: Automated attendance and e-signatures
- Unified repository with role-based access and automated alerts for reviews and approvals.
- Captures, cleanses, and transforms exhibition and supplier data (leads, samples, specifications) into actionable purchase recommendations and orders.
A single, unified Odoo platform and redesigned workflows delivered high operational efficiency and elevated service quality. Gift Mart now handles thousands of monthly orders seamlessly, maintains precise control over sales and inventory, accelerates commission payouts, and secures its data—laying a robust foundation for future growth and scalability.
